Legal
Legal definitions and privacy policy

We take our responsibilities as a handler of personal data incredibly seriously. This document explains exactly how and why we collect and process personal data.

1.0 – Our core beliefs regarding user privacy and data protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We will never sell, rent or otherwise distribute or make public your personal information

2.0 – Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 – Personal information that this website collects and why we collect it

The Fiscale website collects and uses personal information for the following reasons:

3.1 – Site visitation tracking

Like most websites, the Fiscale website use Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our websites, to better understand how they find and use our web pages and to see how they journey through the websites’ pages.

Although GA records data such as your geographical location, device type, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this information. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the gtag.js implementation of GA.

3.2 – Email links

Should you choose to contact us using email links like this one, none of the data that you include will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead, it will be sent to us using mail servers provided either by your own email provider (Gmail, Hotmail etc.) or by your internet service provider (BT, TalkTalk, Sky etc.).

3.3 – Contact forms

Should you choose to contact us using a contact form such as our We’ll call you / Request a callback form, the personal data you include will not be sent to us via email. Instead it will be submitted to a secure database and the most relevant individual or department within our organisation notified of the submission via email. Once our staff team have logged into the secure database and responded to your enquiry, the form submission details will be deleted from the database but they may be retained within our email systems for auditing purposes or so that that we can continue the dialogue that has been opened by you.

4.0 – How we store your personal information

Personal data submitted to our website is stored on encrypted solid state drives on UK-based servers operated by a UK-based website hosting provider (see section 5.0 for details).

As outlined in section 3.3, all personal data that is stored by this website is deleted once it has been used for the purposes for which it was collected for example once a Request a callback form submission has been responded to.

5.0 – Website, database and Mail servers

5.1 – Website and database server

The Fiscale website and database are all hosted within a Tier III data centre located in North London within the United Kingdom.

Some of the data centre’s more notable security features are as follows:

  • 3m high perimeter fence
  • Internal and external IP CCTV with complete site coverage
  • 24×7, 365 on-site security team
  • Manned vehicle entry gate to site
  • Security bollards at building perimeter
  • Full authentication & access policy control
  • Biometric entry system

All traffic (transferral of files) between the Fiscale website and your browser is encrypted and delivered over HTTPS.

5.2 – Mail server

All email from the Fiscale website (such as Request a callback form submission notification emails) is sent from the website@fiscale.com email address via SMTP mail servers provided by Sendgrid. Sendgrid aim to make the sending of email as secure as it can be and we follow all of their best practice recommendations to secure the emails that we send from our website through their systems.

We consider Sendgrid to be a third-party data processor.

6.0 – Our third-party data processors

6.1 – Google LLC

Used for website analytics as outlined in section 3.1Privacy policyEU-U.S Privacy Shield certification

6.2 – SendGrid, inc.

Used to send all email from our websites as outlined in section 5.2Privacy policyEU-U.S Privacy Shield certification

6.3 – Fellowship Productions Ltd.

The UK-based design and digital marketing agency responsible for building and maintaining the Fiscale website.

6.4 – Nimbus Hosting Ltd.

The UK-based web hosting company used to host the Fiscale website.

7.0 – Data breaches

We will report any unlawful data breach of our website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 – Data controller

The data controller for the Fiscale websites is: Fiscale Limited, a UK Private limited Company with company number: 08838304

Whose registered office is:

Smithfield House,
25 Rookwood Way,
Haverhill,
England,
CB9 8PB

9.0 – Data Protection Officer

For more information about our data protection policies or to report a concern regarding our use of personal data, please contact:

Jon Mayhew
Chairman
01440 708333

10.0 – Changes to this policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

10.1 – Change log

08/03/2020

  • This privacy policy instigated