The business model gives us the opportunity to handle new business and client management at a local level – wherever our clients are based. And it works. 40% of our new business comes through the Partner network. It is now tried and tested.
We have the right people in place, a talented and committed team of tax experts and administrators, to support further growth within the business. Investment in robust internal systems and processes enables efficient management of the R&D tax credit claim, from start to finish.
Fiscale has a strategy to expand the Partner network over the next three years.
To support our own clients and those of our partner, Fiscale has developed a sophisticated ‘All through Business Process’ mapped to its HUB CRM software. The process has over 60 stages from the initial identification of a Lead or Prospect, through researching and submitting the claim, and tracking fee invoicing to the client and subsequent payment. The system then rolls back to the early stages and starts to process the second or subsequent claim.
The HUB, which is used by the whole company, including partners, increases productivity and removes the manual aspect of progress-chasing the minutiae of a successful claim.